Latest Info
27/1/22: With the relaxing of many COVID-19 restrictions, the wearing of masks is no longer mandatory for our customers when visiting iFLY, but we do welcome customers continuing to wear them if they wish.
All iFLY viewing galleries have now reopened to the general public, without restrictions.
Booked in? Must-know info before you arrive...
Bring the right stuff
- The wearing of masks is no longer mandatory for our customers when visiting iFLY, but we do welcome customers continuing to wear them if they wish. If choosing to wear a mask on-site, flyers will be required to remove face coverings when participating in the activity.
- As ever, please arrive in comfortable, casual clothing and lace-up trainers.
- If you've used a voucher to book, please bring a hard copy to show our reception team.
Complete your Waiver online
- All waivers should now be completed in advance of your visit and you can do this here.
- Your waiver now includes your essential training and induction so it's more important than ever to find time before your visit to do this.
Arrive 45 minutes before your flight time
- We are now asking customers to arrive 45 minutes before their flight time.
- This allows us to comfortably deliver an incredible experience in a safe & hygienic environment.
- Please don't be late. If you are, you'll miss your flights.
Spectators
- You may bring spectators along with you on your visit; all iFLY viewing galleries have now fully reopened to the general public.
Please stay away if you have COVID-19 symptoms
- If you have a fever, continuous cough, or have recently lost your sense of taste or smell, please stay at home and contact us to discuss rescheduling your booking.
If iFLY is forced to close
In the event that iFLY if forced to close or reduce the number of people allowed onto the premises, we will contact you with as much advanced notice as possible. If you are affected by this, you may choose to (a) reschedule online free of charge at the next available time to suit you within the terms of the type of booking (ie: Anytime, off-peak or a promotion), or (b) receive replacement vouchers for the same experience which may be used in the future via our online booking system. iFLY is unable to offer refunds.
We urge all our customers to familiarise themselves with our full Terms & Conditions regardless of the nature of the booking. You may also email us on support@iFLYWorld.co.uk if you have any specific questions relating to COVID-19 or any other matters.